Major customers like to transmit orders via EDI, electronic data interchange. A corresponding interface can be set up for this per partner and data package. The orders are now transmitted digitally on a regular basis and can be processed directly.

Another option is orders by telephone, fax or e-mail. These are manually entered into the system as customer orders. This has disadvantages: Listening to the answering machine, the telephone calls possibly with language barriers and processing the written orders take a lot of time. But time is valuable in a growing business and staff are scarce. Often, even the boss has to help here, possibly even before the start of his employees' working hours.

More contemporary is the convenient and fast ordering via a webshop or a B2B ordering app such as ChefsList, for example. Such an iOS or Android app installed on the smartphone primarily displays the preferred items from, for example, the last 90 days, all items or those of the items otherwise purchased. In addition, the consideration of foreign languages is already possible. This makes the selection for the order even easier and faster for the customer.
The order is transferred to winweb-food automatically and without errors and processed. The customer order can be created manually or the picking slip is printed automatically. All steps from order receipt to delivery are mapped via winweb-food.

A Winweb customer reports that the ordering app is well received by his customers. Four months after the launch, 25% of customers have already switched to this way of ordering, and the trend is rising. Customers are using the tool, which is independent of opening hours, with growing enthusiasm.
Previously, the customer reports, in some cases three employees had to process the orders that were placed via the different channels. The stress in the office had been high, and mistakes crept in. Manual follow-up is now hardly necessary anymore. The boss, who in the past often had to help due to language barriers or staff shortages, can now once again devote himself to his tasks in the background. The company now manages without additional staff, which is difficult to find anyway.

Conclusion: The app is an excellent, well-implemented idea: secure and ad-free, easy to use, and above all compatible with winweb.