A CRM system that is integrated into winweb-food: the uniform database provides all the required information for your CRM activities for customer retention and new customer acquisition.
At the push of a button, detailed address information, the complete customer history, price, quantity and order information, ABC customer and item analyses, carried out marketing campaigns and sales activities are available.
The continuously acquired and stored information turns your CRM database into an information and control system for sales, marketing, customer service, project management.
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Address and customer master data
Diverse selection options for defining target groups, e.g. by regions, industries, sales volumes, number of employees, activities, ratings etc. Setup of activities such as e.g. mailing, trade fair visit, phone call, e-mail, quotation, requirements, information sent, customer visit, order, complaints, ABC customer or contact)
Additional functions
Recording and documentation of the activities carried out for customers/prospects, e.g. with appointments, notes, conversation contents, documents and results follow-up and reminder history of all activities carried out with customers/prospects (activity journal) CRM activity tracking and evaluation
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