Fast and easy: Order entry

Major customers like to send their orders via EDI, electronic data interchange. A corresponding interface can be set up for each partner and data package. The orders are then regularly transmitted digitally and can be processed directly.

Another option is to place orders by telephone, fax or email. These are entered manually into the system as sales orders. This has disadvantages: Listening to voicemail messages, handling phone calls that may involve language barriers and processing written orders take a great deal of time. But time is precious in a growing business and staff are in short supply. Often, even the boss has to help out, possibly before the employees’ working day has begun.

A more up-to-date option is to order conveniently and quickly through a web shop or a B2B ordering app such as, e.g., ChefsList. An iOS or Android app of this kind installed on a smartphone primarily displays preferred items from, e.g., the past 90 days, all items, or other items previously purchased. Support for foreign languages is also already available. This makes selecting items for an order even easier and faster for the customer.
The order is transferred to winweb-food automatically and without errors for processing. The sales order can be created manually, or the picking slip can be printed automatically. All steps from receipt of the order through to delivery are handled in winweb-food.

A Winweb customer reports that the ordering app has been well received by its customers. Four months after its launch, 25% of customers have already switched to this way of ordering, and the number continues to rise. Customers are using the tool, which is available regardless of opening hours, with growing enthusiasm.
Previously, the customer reports, as many as three employees were sometimes needed to process orders placed through the various channels. The office staff were under considerable pressure, and errors crept in. Manual follow-up is now rarely necessary. The owner, who in the past often had to help due to language barriers or staff shortages, can now focus on his behind-the-scenes responsibilities again. The company can now manage without additional staff, who are difficult to recruit anyway.

Conclusion: The app is an excellent, well-executed idea: secure and ad-free, easy to use, and above all compatible with winweb.