Customer Relationship Management (CRM)
Reliable information basis and targeted activities
A CRM system that is integrated in winweb-food: the standardized database provides all the required information for your CRM activities for customer retention and new customer acquisition.
Detailed address information, the complete customer history, price, quantity and order information, ABC customer and item analyses, completed marketing campaigns and sales activities are available at the push of a button.
Through the continuously obtained and stored information, your CRM database becomes an information and control system for sales, marketing, customer service, project management.
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Features at a glance
Address and customer master data
Diverse selection options for defining target groups, e.g. by region, industry, revenue size, number of employees, activities, ratings, etc. Setup of activities such as e.g. mailing, trade fair visit, call, e-mail, quotation, requirements, information sent, customer visit, order, complaints, ABC customer or contact)
More functions
Capture and documentation of the activities carried out for customers/prospects, e.g. with appointments, notes, conversation content, documents and results resubmission and reminder history of all activities carried out with customers/prospects (activity journal) CRM activity tracking and evaluation
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3 good reasons to choose Winweb
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